Effective Date: January 1st., 20024
Altura New Media, LLC (“Company,” “we,” “our,” or “us”) is committed to providing high-quality software, online services, and information products to our customers. This Purchase and Returns Policy outlines the terms and conditions related to purchases and refunds made through our website, www.alturanewmedia.com and affiliate sales pages and websites (the “Website”).
Purchases
By purchasing our products or services, you agree to the following:
- Pricing and Payment
- All prices listed on the Website are in [Insert Currency] and are subject to change without notice.
- Payments must be made in full at the time of purchase using the payment methods available on the Website.
- Order Confirmation
- After your order is successfully placed, you will receive an order confirmation email. If you do not receive this email, please contact us at [Insert Email Address].
- License and Use
- All software, online services, and information products are licensed, not sold, to you. Your use is subject to the applicable license agreement or terms of service provided at the time of purchase.
Returns and Refunds
We offer a 7-Day Satisfaction Guarantee for all our products. If the product does not function as described or fails to meet the promised features, we will provide a full refund.
1. Eligibility for Refunds
- You must request a refund within 7 calendar days of the purchase date.
- Refunds are only applicable if:
- The product or service does not function as described.
- The product does not include the features or functionality promised at the time of purchase.
2. Non-Refundable Situations
- Refunds will not be issued for:
- Change of mind after the purchase.
- Inability to use the product due to technical limitations unrelated to the product itself.
- Failure to comply with applicable license terms.
3. How to Request a Refund
- To request a refund, please contact our support team at Customer Service Panel with the following details:
- Order confirmation number.
- Reason for the refund request.
- Any relevant screenshots or documentation supporting your claim.
- Refund requests will be processed within 7 business days of receiving your request.
4. Refund Method
- Approved refunds will be issued to the original payment method used during purchase. Please note that your financial institution may take additional time to process the refund.
Changes to This Policy
We reserve the right to update or modify this Purchase and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Website. Your continued use of our products or services after changes are made constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or need assistance regarding this Purchase and Returns Policy, please contact us:
Altura New Media, LLC Via The Customer Service Panel.
By purchasing from our Website, you acknowledge that you have read, understood, and agreed to this Purchase and Returns Policy.